Refund Policy
Last Updated: 04/18/2024
This Refund Policy applies to purchases made on the [cgb2b.com] website operated by CLE-GLO INT B2B (“us”, “we”, or “our”).
- Refund Eligibility:
- We strive to provide high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we are here to help.
- To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be returned within 30 days of purchase.
- Refund Process:
- To request a refund, please contact us at [email address] with your order number and reason for the refund request.
- Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
- Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund as appropriate.
- Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account or credit card statement.
- If you still have not received your refund after 15 days, please contact your bank or credit card company. There may be a delay in processing the refund.
- If you’ve done all of this and still have not received your refund, please contact us at legal@cgb2b.com.
- Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at business@cgb2b.com to arrange for the exchange.
- Non-Refundable Items:
- Certain items are non-refundable, including gift cards and customized products.
- Changes to This Refund Policy:
- We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Refund Policy periodically for any updates.
Contact Us:
If you have any questions about this Refund Policy, please contact us at legal@cgb2b.com.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.